Frequently Asked Questions
Everything you need to know about shopping with Southwood Garden Centre
How are live plants and delicate garden items shipped?
We use specialized nursery packaging and climate-controlled logistics to ensure your plants arrive in peak condition. Fragile items like terracotta pots or glass lanterns are double-boxed with eco-friendly cushioning for maximum protection.
What is your return policy for garden furniture and decor?
We offer a 30-day return window for all non-perishable items, including garden furniture and home decor, provided they are in their original packaging. Please note that custom-ordered furniture sets may be subject to a restocking fee.
Do you offer a guarantee on your outdoor plants?
Yes, all our hardy outdoor plants come with a 12-month growth guarantee. If a plant fails to thrive despite proper care, simply provide your proof of purchase and a photo of the plant for a replacement or store credit.
Can I track my delivery for large landscaping orders?
Absolutely. Once your order is dispatched, you will receive a tracking link via email. For bulk items like compost or paving, our local delivery team will call you 24 hours in advance to confirm a specific delivery slot.
What payment methods do you accept online?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay. For larger garden projects, we also offer interest-free financing options through Klarna.
Are your products available for Click & Collect?
Yes, you can select 'Click & Collect' at checkout. Most items are ready for pickup at our Southwood Garden Centre location within 2 to 4 hours of placing your order during business hours.